Otter.ai

What It Does

Otter.ai is an AI-powered meeting transcription service that automatically joins your video calls, transcribes conversations in real-time, identifies speakers, and generates meeting summaries with action items.

Key Features

• Auto-join meetings — automatically joins Zoom, Teams, and Meet calls
• Real-time transcription — live captions during meetings
• Speaker identification — distinguishes and labels different speakers
• AI summaries — generates meeting notes with key points and action items
• AI chat — ask questions about past meetings
• Integrations — Salesforce, HubSpot, Slack, and calendar sync
• Search — full-text search across all meeting transcripts

Pricing Breakdown

Tier	Price	Minutes
Free	$0	300 min/mo, 30 min per conversation
Pro	$16.99/mo	1200 min/mo
Business	$30/mo	6000 min/mo, admin

Who It’s For

Sales teams, managers, executives, and anyone in frequent meetings who needs reliable transcription and automated note-taking. Particularly valuable for sales call analysis.

Competitive Position

Otter was an early leader in AI transcription and maintains strong market position for meeting intelligence. Competes with built-in transcription from Zoom and Teams (which are improving rapidly) and newer entrants like Fireflies.ai and Fathom. The meeting auto-join and summary features keep it relevant even as basic transcription becomes commoditized.