Co-Chairman of the OpenAI board, CEO of Sierra AI, and former co-CEO of Salesforce. Previously served as CTO of Facebook and co-created Google Maps.
Taylor is the stabilizer-in-chief who took the OpenAI board chair after the most dramatic governance crisis in tech history, while simultaneously building Sierra AI in the market OpenAI created. The dual role draws scrutiny, but his track record -- Google Maps, Facebook CTO, Salesforce co-CEO -- suggests he is one of the few people with the institutional gravity to keep OpenAI's governance functional. The real question is whether Sierra's enterprise agent thesis makes him a competitor or a complement.
So grateful to partner with Dhivya Suryadevara and Fiserv to replace IVR systems and hold times with delightful agents for the thousands of banks and millions of people who depend on Fiserv for payments infrastructure
Paychex pays one in eleven private sector workers in the United States. With Sierra, Paychex rethought payroll processing to deliver 24/7 service with 95% customer satisfaction. Thank you to Elizabeth Roaldsen, CFA, Beaumont Vance, David Wilson, and Ryan Bergstrom for your partnership https://lnkd.in/gi8VAGEW
Introducing the latest agent benchmark from Sierra, π-knowledge. Most benchmarks test either an agent's ability to find information, or take action. π-knowledge tests both at once. https://lnkd.in/gVQKbcFD